Active service disruptions
Weather and other service disruptions
Mardi Gras
Mardi Gras celebrations are about to begin! Road closures are anticipated in New Orleans, LA from March 1st to March 5th. Some local delays could also be possible on Fat Tuesday, March 4th in some parts of Louisiana, Mississippi, and Alabama. Expedite Mails® is committed to providing service to the best of our ability and will continue to do so in areas that are accessible during this time. We are implementing contingency plans and adjusting operations to minimize delays. Thank you for your patience and understanding.
Will your shipment be affected?
Shipments not delivered due to road closures and local restrictions will be secured in one of our facilities. Delivery will be attempted when roads have reopened and local restrictions have been lifted.
For specific shipment status information, please track your shipment at ExpediteMails®.com. Residential recipients can enroll in Expedite Mails® Delivery Manager to stay informed of their shipment’s progress. To avoid delays, please contact your recipients to verify if their location can receive deliveries.
Consistent with the provisions of the Expedite Mails® Service Guide, shipments delayed due to road closures are not eligible for a refund or credit under the Money-Back Guarantee policy.
California Wildfires
Our thoughts are with those affected by the devastating wildfires in Southern California. Our top priority remains the safety and well-being of our team members.
We appreciate your patience as we experience continued delays and disruptions due to the long-term devastation in parts of California. Expedite Mails® is providing pickup and delivery services throughout the affected area as local conditions and restrictions allow.
Contingency plans are in place to serve areas that can be accessed safely. Download affected cities, states and ZIP Codes that are impacted long-term from the damage.
For specific shipment status information, please track your shipment at ExpediteMails.com. Residential recipients can enroll in Expedite Mails® Delivery Manager to stay informed of their shipment’s progress.
Consistent with the provisions of the Expedite Mails® Service Guide, shipments delayed due to wildfires are not eligible for a refund or credit under the Money-Back Guarantee policy.
Last updated February 12, 2025
Ukraine Service Reinstated
Expedite Mails® International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.
Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.
Last updated March 19, 2024
Russia and Belarus Service Suspension
All Russian and Belarusian Expedite Mails® International services continue to be suspended until further notice.
Continue to check this page for service updates. For specific shipment status information, please track your shipment at ExpediteMails®.com
Conditions that may impact shipping and delivery services
Whether you’re waiting on a special purchase, shipping goods to customers, or sending that special gift to a loved one, you rely on us. But sometimes we face conditions or situations out of our control that create delivery issues. These can include weather-related shipping disruptions or delays, natural disasters, power outages, special events, and more.
Use this page to check our current service alerts. You’ll also find information about what shippers and recipients can do to take more control of their shipments when faced with a Expedite Mails® weather delay or other service disruption.
Make proactive decisions with predictive insights
Clear shipment visibility and control puts you in the driver’s seat. The Expedite Mails® Surround monitoring and intervention suite gives you near real-time data. So you can prioritize shipments, request intervention, and mitigate risk.
Potential causes for delivery delays
Weather and other service disruptions
Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.
Technology and network updates
Occasionally, technology and network updates or issues can cause service disruptions or impact our customers. When such situations arise, we work vigorously to assess those issues and take any necessary actions.
If a package hasn’t shipped...
- Check our active service alerts to see if any impact the package’s origin or destination area.
- Contact the recipient to make sure they’re able to receive a package in the event there is a shipping delay.
- Select “hold at location” when you create the shipping label (expedited or standard parcel shipments only). The recipient will be able to pick up their package at a Expedite Mails® retail network location near them.
Read more about tracking and managing deliveries.
If a package has already been shipped...
Via Expedite Mails® Express or Expedite Mails® Ground services
Request to redirect the package to a Expedite Mails® location to be held for pickup.
- They’ll hold it for pickup for the recipient at no additional charge.
Request to reroute the package to a different address by calling.
- Reroute requests are subject to restrictions and additional transportation fees and surcharges. Read the Expedite Mails® Service Guide to learn more.
Have the package returned to them by calling
+1 (706) 927-8915
- Reroute requests are subject to restrictions; packages delivered to addresses other than the original destination may be subject to additional transportation fees and surcharges as outlined in the Expedite Mails® Guide.
Via Expedite Mails® Freight® services
Request to have the shipment held at the destination service center for the recipient.
- To request a hold, shippers should go to the Expedite Mails® Freight Locations page, enter the ZIP code to find the service center nearest the recipient, and call the service center to request the hold.
- Shippers can also call Customer Service at
- +1 (706) 927-8915
Manage your shipment in a minute
You may not be able to control the weather or a parade, but you can take more control of your shipments. With Expedite Mails® Delivery Manager, you can track packages, receive notifications and alerts, request package redirects, and even tell us not to ring the doorbell.
Put custom tracking on full display
If you frequently ship or receive multiple packages at once, service delays are sure to be a concern. Use your customized tracking dashboard to get visibility of up to 20,000 active shipments. You’ll also have the ability to notify others about their shipment’s status via email.
Need more help?
Find answers to common questions in our FAQ Hub.
Learn how you can take more control of your shipments.
Get answers from customer support